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Terms and Conditions

GENERAL-

The placement of an order implies that the customer accepts stated terms and conditions.

Customers personal and payment details will not be stored beyond a reasonable time from dispatch of any order nor will we pass any such information to a third party.

The Rau Ribbon Crafts  site is produced in good faith but we cannot guarantee that all products are in stock and available at all times. We cannot accept any responsibility for any errors or omissions and reserve the right to change information, specifications and descriptions of products and services from time to time.

We will endeavour to this site up to date as far as practical.

 

ITEMS-

Each item is individually hand made and if being made to order some slight variation in size, colour or format from the picture may occur. Every effort will be made to produce the item the same as in the picture but customers must understand and accept if any variation occurs. If this is not acceptable then DO NOT purchase a Made To Order item.

Customers are of course able to return items as in our returns information if they do not accept item as supplied.

 

ORDERS-

All items if not in stock will be made to order.

As items are individually handmade there can be slight variations such as in size, colour shade, etc. Every effort will be made to be as accurate to the image as possible but customers must understand this situation when purchasing Made To Order .

For items not in stock and Made To Order it will normally be dispatched within 7 days. In some cases due to availability or supply of materials this may take longer.

We will acknowledge all orders and give an estimated delivery date if in excess of 7 days. You may cancel the order if this is not acceptable.

If an order has not been received by that date the customer should inform us.

 It is assumed that an order has been confirmed as received in satisfactory condition and accepted if we have not heard otherwise within 10 days of dispatch.

 Bulk orders of 10 or more items can be quoted a discounted price excluding postage.

Contact us, giving item numbers, for a price and postage cost. 

 

RETURNS-

You may return carriage paid any item to us within 10 days of receipt for a refund, less any original delivery cost, provided it is unused and in its original packaging and providing our original invoice has been paid.

If for any reason any item arrives damaged or with a manufacturing defect we must be informed immediately and the item returned in unused condition, at customers cost, within 10 days of receipt for a replacement or refund to be considered. Any item that has been used, disassembled, worn, mistreated or damaged in any manner by the customer cannot be accepted for replacement or refund.

We advise that you obtain proof of posting as we cannot be responsible for items that are lost in the post.

COPYRIGHT-

Copyright is held on all photographs, pictures, images and products that appear on the Rau Ribbon Crafts site and are sold from this shop. Copies or reproductions in full or part is not permitted in any form except with the express permission of Rau Ribbon Crafts.

 

POST & PACKAGING-

For orders sent within the UK - Free

For orders from outside the UK there will be an additional charge.

Special prices for larger orders do not include P&P which will be quoted separately at time of enquiry.

Any return postage is at customers cost.

 

CUSTOMS-

You may be liable to import duties &/or taxes for orders sent outside the UK and all such costs are the responsibility of the customer. A customs label with brief description and value of contents will be attached to all orders sent outside the UK.

 

NOTE-

These terms and conditions may be amended without notice and customers are responsible to keep up to date with the content

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